FAQ regarding web login

TIMOCOM now offers a web-based login to the Smart Logistics System. We answer your most important questions.

What does web login mean?

Web login means that you can log in to the Smart Logistics System via your web browser, and use the System regardless of where in the world you are. To do this, open the following URL and log in using your e-mail address and password: https://my.timocom.com/app/weblogin/ TIMOCOM supports the following browsers: 

• Google Chrome current version 
• Mozilla Firefox current version 
• Microsoft Edge current version

You can use these browsers to log in via the web. If you have any trouble logging in, TIMOCOM will provide technical support for these browsers. In other browsers, the layout of the Smart Logistics System applications, for example the graphics, could be limited.

How do I log in to the Smart Logistics System via the web?

To log in, go to the web page https://my.timocom.com/app/weblogin/ and enter your e-mail address and password. 

Can I choose my own password? Or will a password be assigned to me?

As part of the application process, you will receive a link that you can follow to set your password. You can then choose your own password. If you are already a customer, open the settings in the Smart Logistics System and select ‘Login’ from the menu, then click on ‘Create web account’. You will then be forwarded to the login page and can choose your own password.

I forgot my password. How do I reset it?

There are two options for resetting your password:

1. You can reset your password on the login page https://my.timocom.com/app/weblogin/ by clicking on “Forgot your password?”. You then enter your e-mail address. A link will be sent to your e-mail account, which you can use to reset your password and enter a new one.

2. You can reset your password via the settings in the Smart Logistics System. To do this, select ‘Login’ in the settings menu and click on ‘Reset password’. In this case, too, a link will be sent to your e-mail account, which you can use to enter a new password.

What do I do if I have forgotten my user name?

Your user name is your personal company e-mail address. If you are unable to remember which e-mail address you used, please contact the TIMOCOM customer service team.

What do I do if I have forgotten my user name and my password?

Please contact the TIMOCOM customer service team.

How do we prevent employees who no longer work for us from logging in?

Please contact the TIMOCOM customer service team when an employee leaves your company, so we can block their access to the System.

How can I disable my access to TIMOCOM?

Please contact the TIMOCOM customer service team.

Can several users share an account?

No, every user will receive their own account with a unique e-mail address and password in order to use the Smart Logistics System. Your user profile e-mail address must be unique, i.e. it cannot be assigned to any other user in TIMOCOM’s System. If the e-mail address already exists within the System, you cannot use it a second time. Please contact our TIMOCOM customer service team if you have any questions.

Will the old accounts be connected to one another?

The new web login means you only need one account per user, which can be used on all that user’s devices. There is no need to register new devices for use with the System.

Can I keep using the desktop login?

Once you have switched to the web login process, we will deactivate the option to log in via desktop. You will then need to log in using this link: https://my.timocom.com/app/weblogin/.

If you have any questions, please do not hesitate to contact the TIMOCOM customer service team

What browsers are supported?

We currently support the latest version of the following browsers: 

• Google Chrome 
• Mozilla Firefox 
• Microsoft Edge

The new login process will work on these browsers. Initial tests have shown that the log in process also works on other browsers, however, if you choose to use another browser, you may find that the Smart Logistics System applications are harder to view due to issues with the graphics. If you do have difficulties, the TIMOCOM customer service team can provide technical support.

Is the process secure?

The login process remains secure.

Can I log in on multiple computers at once?

No. You can log in to any device you choose, but can only use the System on one device at a time. However, you can work in several tabs at the same time on the device you are using.

Can I work in several browser tabs/windows at the same time?

Yes, you will still be able to work in several browser tabs or windows at the same time.

How do I delete the desktop login programme?

You can find information on deleting the desktop login programme here: https://updatepool.timocom.com/en/news/uninstalling-timocom

What if I do not have the right permissions to delete the desktop login programme?

Please contact your company’s IT department, or your device’s administrator.

What should I do if I receive an error message when deleting the desktop login programme?

Please contact your company’s IT department, or your device’s administrator

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You can contact our experts from Monday to Friday from 8:00 to 17:00 (CET) by calling:

+49 211 88 26 88 26

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